Terms & Conditions

 
 

Current as at 01.05.2024

We strive to create an intimate community atmosphere during your stay, and we only accommodate a limited number of guests. The following guidelines help to ensure Heart & Soul Retreats runs smoothly.

Cancellation & Refund Policy*

  • More than 30 days before arrival you can request alternative dates, a credit voucher with one year validity or a refund (except for special offers), however please note the refund will invoke a 10% admin fee.

  • Less than 30 days (more than 48 hours) before arrival you can request new dates. No refunds apply.

  • Less than 48 hours before arrival there is no refund and the booking is not transferable to another date. The booking can be transferred to another person.

  • If you fail to arrive, arrive on a date other than your confirmed booking date, or you leave early, your payment is non-refundable, and the booking is non-transferable to another date.

  • If Heart and Soul Retreats change or cancel your booking for any reason, you can request for alternative dates or a refund for the full amount of your stay.

  • External Workshops: Please note purchases and bookings from External workshops and events hosted at Heart & Soul Retreats are not Heart & Soul Retreat Offerings. Therefore, external event purchases and bookings cannot be transferred to Heart & Soul Retreats, unless otherwise stated by the hosting facilitator. All external event related concerns should be made in contact with the host or external retreat facilitator.

    Surcharges

  • Please note that a surcharge of $50 per person per night applies on all public holidays and during peak holiday periods, including over Christmas and New Year’s.

Wet Weather Conditions

Heart & Soul Retreats is nestled in the Royal National Park and accessible by drive over the heritage weir /water bridge or by foot. In times of high or sustained rainfall, entrance to our premises may be difficult over the weir. If the weir water levels are below the red safety marker, it is safe to cross by vehicle. Please note the red safety marker indicates safety by vehicle.

  • If assistance is required over the weir while the water levels are below the red safety marker, our team is happy to assist with a vehicle concierge. Please note a fee of minimum $15 one way and wait time will apply. Official concierge times commence 9:30am onwards as per concierge availability.

  • If the heritage weir is unsafe to cross, our team is happy to assist with a vehicle concierge. No fees apply, however there may be a wait time. This is offered provided that it is safe for our team to provide the service. Official concierge times commence 9:30am onwards as per concierge availability.

Healing Centre - Cancellation & Refund Policy*

  • Healing Centre bookings must be paid in full at the time of booking to secure the session. If your session is not paid, it will be cancelled after 24 hours and your appointment time will be bookable by other guests.

  • Bookings must be made with at least 24 hours notice for our therapists.

  • For cancellations of healing room services with less than 24 hours notice, no refunds apply. Refunds are available for cancellations with more than 24 hours notice.

Code of Conduct

Please read the Code of Conduct carefully.

If you do not comply with the Code of Conduct, we retain the right to ask you to leave the Retreat. Should you be asked to leave The Retreat you will forfeit your accommodation fee.

Eligible Guests

  • Booking can only be made by persons over 18 years old.

  • Age restrictions - We only accommodate guests above the age of 16 when accompanied by an adult.

  • Pregnancy - As we do not have antenatal-trained yoga teachers pregnant women attend at their own risk. We advise you to seek medical advice before attending a yoga class.

  • Wheelchair access - Due to the geography of our site and the age of the building, the building is not wheelchair accessible and we do not have accessible rooms or bathrooms.

Dietary Requirements

  • Dietary requirements must be provided 7 days prior to arrival.

  • While we endeavor to meet dietary requirements, as we are a small business, we may not be able to meet all food requirements.

  • Generally, we are unable to modify menus for food preferences.

  • If you choose not to stay with us because we are unable to meet your dietary requirements, and you provide seven days’ notice, we will provide a full refund.

Payment Method

  • Your booking must be paid for in full before arrival. This includes any surcharges and additional guests.

  • Your booking is only considered CONFIRMED once your payment is received by Heart & Soul Retreats.

  • Payment will be made at the time we receive your credit card details. If sufficient funds are not available or your payment is declined for other reasons, we will contact you via email.

  • We accept MasterCard and VISA only.

  • Our preferred payment method is via EFTPOS/credit card, but we are also happy to receive payments via Bank Transfer.

  • For international bank transfers, Heart & Soul applies a surcharge of AU$12/transaction to cover the banking fees.

Limitation of Liability

  • As with any physical activity, it is important that before beginning any fitness regime, you consult with your healthcare professional to ensure that you are mindful of your current health and any medical and health restrictions that may apply to you. Heart & Soul Retreats accepts no liability for any injury, loss of property, or death resulting from attending our retreat space. When attending our yoga classes you practice at your own risk.

  • We do not accept responsibility for any personal items which are left, lost, damaged or used without permission at Heart and Soul Retreats.

  • At times, we take photographs on the property as well as throughout the program – including meal times, yoga classes, and workshops. In booking with us, you provide us with your permission to be photographed, and for these photos to be used in our marketing materials.

By confirming a booking with us you have therefore accepted all of our Terms and Conditions.